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Policies

Shipping

We are delighted to offer shipping services for all orders within the continental United States through our online retailer, GRAINE. Please find below the details of our shipping policy:

  1. Flat Rate Shipping:

    • For all orders within the continental United States, we offer a flat-rate shipping fee of $10.

  2. Free Shipping Threshold:

    • Enjoy complimentary shipping on all orders totaling $300 or more (before taxes and after discounts).

  3. Delivery Time:

    • Orders are typically processed and shipped within 1-3 business days from the date of purchase.

    • Delivery times vary depending on your location and the shipping method selected at checkout. You can expect your order to arrive within 3-7 business days after it has been shipped.

  4. Shipping Carrier:

    • We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. Tracking information will be provided once your order has been shipped, allowing you to monitor its progress until it reaches your doorstep.

  5. Expedited Shipping:

    • At this time, we do not offer expedited shipping options. However, we are constantly evaluating ways to improve our shipping services to better meet the needs of our customers.

  6. Shipping Restrictions:

    • Currently, we only ship within the continental United States. We do not offer international shipping or shipping to PO boxes, APO/FPO addresses, or U.S. territories.

  7. Order Tracking:

    • Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track the status of your delivery.

  8. Additional Information:

    • Please ensure that your shipping address is accurate and complete to avoid delays or misdeliveries.

    • If you have any questions or concerns regarding your order or shipping, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.

Thank you for choosing GRAINE for your online shopping needs. We look forward to serving you with exceptional products and excellent customer service.

Returns and Refunds

Thank you for shopping with us at GRAINE. We strive to provide you with the best shopping experience possible. If for any reason you are not completely satisfied with your purchase, we're here to help.

Our Return Policy:

  1. 30-Day Return Window: You have 30 calendar days from the date of delivery to return an item from the day you received it.

  2. Eligibility Criteria:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    • Items that are personalized, custom-made, or final sale are not eligible for return unless they arrive damaged or defective.

  3. Initiating a Return:

    • To initiate a return, please contact our customer service team at [customer service email or phone number] to request a Return Authorization (RA) number.

    • Please provide your order number, the item(s) you wish to return, and the reason for the return when contacting us.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the item(s) received are damaged, defective, or incorrect.

    • We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

  5. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    • If your return is approved, your refund will be processed and applied to the original method of payment within [number of days] days.

  6. Damaged or Defective Items:

    • If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue promptly.

  7. Exchanges:

    • We currently do not offer exchanges. If you need a different item, color, or size, please return the original item for a refund and place a new order for the desired item.

  8. Non-Refundable Items:

    • Shipping charges and gift wrapping fees are non-refundable.

Thank you for your understanding and cooperation. If you have any further questions or concerns regarding our Return Policy, please don't hesitate to contact us. Your satisfaction is our priority.

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